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PHOENIX CANDLE COMPANY 
Returns Policy

In the unlikely event, you are unhappy with your order, you can return it to us within 14 days of receiving it for a full refund (minus any shipping upgrades). Returned products must meet the following criteria:

  1. Box and items free from damage

  2. Item is unused

  3. Custom Orders and Personalised items cannot be returned

You are responsible for return shipping costs 

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PHOENIX CANDLE COMPANY 
Delivery Policy

All orders will be shipped within 1 business day. 

 

UK Orders: Free Royal Mail Tracked 48 Service 2-3 Business Days. Upgrade to Royal Mail Tracked 24 Service 1-2 Business Days

 

USA

Orders: International Tracked Service 7-10 Business Days delivered by USPS. Upgrades to UPS are available at checkout

 

Canada Orders: International Tracked Service 7-10 Business Days delivered by CanadaPost. Upgrades to UPS are available at checkout.

 

Australia Orders: International Tracked Service 7-14 Business Days delivered by Australia Post

 

EU Countries: PLEASE ORDER FROM OUR ETSY STORE HERE: https://etsy.me/3DnD1sw. EU ORDERS PLACED ON THIS WEBSITE WILL BE CANCELLED.

 

If your country isn't listed, please get in touch! We are happy to ship anywhere in the world.

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